If you encounter
issues with topping up, please submit a support ticket and provide us with the following details:
• Payment method
• Payment amount
• Transaction date
• Screenshot of the error you encountered
You can use
Imgbb.com to upload screenshots.
Our BTC wallet address changes with every payment, and if you send money to an outdated wallet, the amount will not be added to your account balance. The same rule applies to other payment systems.